Accessibility Policy – Download Here

Privacy Policy – Download Here

Accessibility Feedback Process

Sound of Faith Broadcasting

Sound of Faith Broadcasting (SOF) welcomes your feedback on any accessibility barriers that you may have encountered in dealing with SOF or your feedback on the manner in which the SOF is implementing its Accessibility Plan.

The Accessible Canada Act (ACA) defines a barrier as:

“…anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”

The person at the SOF responsible for receiving feedback is the Accessibility Champion.

Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.

Feedback can be sent by:


Accessibility Champion
Sound of Faith Broadcasting
Unit C – 24 McIntyre Place
Kitchener, ON
N2R 1H7


519-575-9090 from Monday to Friday, 9:00 a.m. to 4:30 p.m. (Eastern Time)



Accessibility Feedback Form

If you'd like to stay anonymous, please type ANONYMOUS in First Name text box.
If you'd like us to follow up with you via email, please enter your email. If you are staying anonymous, an email is not required.
If you'd like us to follow up with you via phone, please enter your phone number. If you are staying anonymous, a phone number is not required.
Please describe your question, complaint or feedback.

Anonymous Feedback

Individuals providing feedback can provide personal information and contact information, but they do not have to. If you wish to submit feedback anonymously, the Accessibility Feedback Form above is the best method to do so. That way we will not see any of your contact information, such as a phone number or email address.

Acknowledgement of Feedback

Acknowledgement of receipt will be sent to email (if submission was not anonymous) within 48 hours . Feedback provided through telephone and in-person visit involves direct interaction with a SOF employee and therefore the employee will acknowledge receipt of the feedback. For feedback received by mail, if contact information is provided, an acknowledgement letter will be mailed to the address provided.

Employee Feedback

SOF employees will have the option to access a separate online form, which will be linked directly on SOF’s intranet site. SOF employees can speak with the Accessibility Champion via phone, email or direct interaction. This will ensure that employee feedback is received and dealt with by the appropriate subject matter experts. Employees can remain anonymous by using the employee online form, which will not identify an employee unless they choose to submit personal information. Where an employee requests follow-up, this will also ensure that the fewest number of individuals have access to the employee’s feedback to maintain the highest level of confidentiality possible.

Feedback from other sources

SOF communicates with our audiences regularly in order to better understand their perspectives. Communication takes place through various social media channels and valuable feedback on the accessibility of SOF may also be provided through these channels. As such, in order to take this valuable feedback into consideration, SOF staff will acknowledge feedback and create records of any relevant feedback received through these channels. This will ensure that this feedback is triaged and treated in a manner consistent with feedback received through traditional channels.

How feedback will be used

Feedback will help SOF continuously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help SOF develop its future accessibility plans and will help us know how we are progressing towards our accessibility goals. The feedback we receive will be taken into consideration when we write our accessibility progress reports, published in the years between accessibility plans.


Section 5 of the ACA highlights the following areas of focus for the removal and prevention of barriers. Formal leaders within SOF (in addition to the Accessibility Champion) are listed below in respect to the area of focus they are responsible for.

  • Employment – Executive Director

  • The built environment – Executive Director, Station Manager – CHJX, Station Manager – CJFH

  • Information and communication technologies (ICT) – Executive Director & Radio Engineer

  • Communication, other than ICT – Executive Assistant & Music and Content Director

  • The procurement of goods, services and facilities – Finance Manager & Executive Assistant 

  • The design and delivery of programs and services – Program Director

  • Transportation – Not Applicable


All feedback received will be converted into a suitable digital format and will be stored in SOF’s document management system. A filing system has been created specifically to manage feedback related to the ACA. The system has been programmed so that all records stored will be automatically retained for the required seven-year period. Feedback (except that submitted anonymously) will be sorted by source, that is, whether it was received from an employee or from an external stakeholder. The feedback will then be further categorized by the relevant areas under section 5 of the ACA. SOF employees will also document feedback using SOF’s internal document management platform. These steps will allow for easier reporting at the end of each reporting cycle.

Alternative Formats

You can request an alternative format of this feedback process description in print, large print, audio format or an electronic format that is compatible with adaptive technology by sending an email to info@faithfm.org.

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Unit C – 24 McIntyre Place,
Kitchener, Ontario N2R 1H7
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